Privacy Policy

We at Acute Store are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and purchase electronic devices like LED TVs, laptops, tablets, earbuds, neckbands, and power banks.

Collection of Information

• When you purchase or interact with our website, we collect personal information such as your name, address, email, phone number, and payment details to process your order and provide customer support.
• We may also gather non-personal information such as browser type, operating system, and IP address for analytical purposes to enhance the user experience.

Use of Information

• Your information is primarily used to fulfill orders, process payments, deliver products, and provide customer support.
• We may use your email to update your order, promotions, and product information. You can opt out of marketing emails at any time.

Warranty Information

• Our LED TVs come with a standard 1-year warranty. Interactive panels are covered by an extended 3-year warranty.
• Laptops, tablets, earbuds, neckbands, and power banks are covered by a 1-year warranty.

Extended Warranty Terms and Conditions

• • The one-year warranty covers all new TV modules, while the extended warranty is valid across India for specific TV sizes from selected authorized dealers, distributors, and ACUTE brand shops.
  • The warranty covers repairs or replacements of the panel or module during the extended warranty period, subject to the company's terms and conditions.

Certain exclusions apply, such as aesthetic or plastic parts, power supplies, adapters, and accessories.

Customer Responsibilities

• Customers are responsible for transporting the unit to the authorized service centre beyond the company's jurisdiction.
• Original dealer invoices and duly filled-out extended warranty cards are required for warranty claims.

Repairs and Replacements

• Repairs or replacements will be carried out by the authorized service centre, and replaced parts become the property of ACUTE.
• Call registrations for cleaning due to dust accumulation are not considered warranty defects and will be charged to the customer.

Warranty Exclusions

• The warranty does not cover damage due to natural calamities, misuse, unauthorized repairs, or customer abuse.

Changes to Privacy Policy

• We reserve the right to update our privacy policy. Any changes will be posted on this page.

By using our website, you agree to the terms outlined in this privacy policy. If you have any questions or concerns, please get in touch with us at [9004786586] Email ID: support@acutehubs.com.